Mass 2-1-1 - Get information about critical health and human services available to the Springfield community by dialing 2-1-1 24 hours a day. The toll-free TTY number for hearing impaired residents is (877) 211-6277.

Family Disaster Plan - Download this form to create an emergency plan for your family.

The Office of Emergency Preparedness is responsible for maintaining a comprehensive plan for responding to manmade and natural disasters and for coordinating the city's implementation of the Federal Superfund Amendment Reauthorization Act provisions relating to hazardous material response planning, training, and operations. The office also staffs the city's Emergency Medical Services Commission which contracts for ambulance services and oversees the radio link between ambulances and hospitals in the city. The mayor appoints the director.