S.H.I.N.E.

1600 East Columbus Ave.
Springfield, MA 01103
413-750-2893 or
1-800-243-4636

What is the SHINE Program?

The SHINE Program is Massachusetts' State Health Insurance Program that provides free, one-on-one health insurance information, counseling and assistance to Medicare beneficiaries of all ages.

What is a SHINE Counselor?

A SHINE Counselor is a committed volunteer who is trained and certified by the Executive Office of Elder Affairs in many areas of health insurance, including Medicare Part A and Part B, Medigap insurance, Medicare HMOs, retiree insurance plans, prescription drug programs, Medicaid, Medicare assistance programs (QMB, SLMB and QI), and other programs for people with limited resources.

How Can a SHINE Counselor Help?

SHINE Counselors assist people understand their rights and benefits under Medicare, HMOs, Medigap, MassHealth and other health insurance coverage. Counselors can explain your current coverage, help you decide what coverage to buy, and protect you from paying bills you should not pay. SHINE Counselors can help fill out insurance claim forms and health insurance applications.

How to become a S.H.I.N.E. Volunteer

To make an appointment with a SHINE Counselor near you