DISPATCHER
SUMMARY:
Performs technical work in receiving and dispatching routine emergency and non-emergency information, through the use of communication equipment. The Dispatcher responds to emergency and non-emergency calls received thru the enhanced 911 system, in accordance with established procedures. Emergency calls would be reporting life or death situations and calls for civil disorder. Non-emergency needs would include, but not be limited to, calls for information related to city functions, school and street closings, providing directions, and the handling of non-life incidents or property damage incidents.
The communications dispatcher will perform a full range of radio and telephone operational duties in this 24-hour facility. Requires simultaneous use of a computer-aided dispatch system to process and prioritize incoming calls, dispatching service vehicles to a specific location and situation to take corrective action. Keeps official records; and assists in the administration of the standard operating policies and procedures in the dispatch center. Maintains good public relations, when answering calls from citizens and providing basic instructions to safeguard persons in hazardous conditions, prior to the arrival of trained personnel. Performs other related duties as assigned.
RESPONSIBILITIES include, but are not limited to: - Complies with all State and Federal Dispatch Standards for Telecommunicators.
- Monitors telephones radio, and other dispatch equipment.
- Answers incoming calls and ascertains nature of calls, gathering all necessary information to transmit or relay.
- Handles simultaneous radio communications as well as simultaneous telephone calls, asking a series of pre-determined questions and simultaneously entering response information into the CAD system for a unit to respond.
- Dispatches for emergency responses, broadcasts nature, location and time of call; contacts all required personnel in the event of an emergency situation; relays information as required.
- Maintains log on radio and telephone communications, location of personnel, in the event of an emergency situation maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information.
- Maintains Dispatch Center work area and equipment in a clean working condition, and according to department standards and reports any deficiencies to their immediate supervisor.
SKILLS/COMPETENCIES REQUIRED include, but are not limited to: - Considerable knowledge of city streets and locations.
- Must be able to evaluate emergency situations and make decisions under pressure.
- Must be able to print legibly so report entries can be easily interpreted.
- Considerable knowledge of procedures in operating communication equipment.
- Ability to follow Chain of Command of Communications Center in accordance with department policies and procedures.
- Willingness and or ability to work holidays and weekends; work irregular duty assignments, and wear a uniform.
- Interpersonal skills as applied to interaction with coworkers, supervisor, the general public, sufficient to exchange or convey information and to receive work direction.
- Ability to interpret Police Department Rules and Regulations and ability to explain such rules to the general public.
- Ability to maintain confidential information.
- Ability to demonstrate typing proficiency.
QUALIFICATIONS (EDUCATION, CERTIFICATIONS, LICENSES) REQUIRED
- Must successfully pass a background check and possess a valid Massachusetts Drivers License with a satisfactory driving record as a condition of initial and continued employment.
- Experience in operating communications equipment.
- Graduation from a standard High School or vocational school preferred, with two years of responsible full-time working experience.
- Ability to speak a foreign language desirable.
| Position: |
Dispatcher |
| Number of Positions: |
8 |
| Salary: |
$625/week |
| Department: |
Police |
| Closing Date: |
5/23/08 |
| Status: |
Provisional |
More Employment Opportunities:
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How to Apply
Resumes are welcome via e-mail recruiter@springfieldcityhall.com or fax 413-787-6572. Resumes/cover letters must indicate a specific job posting title to be considered and a separate resume/cover letter must be submitted for each different position for which you are applying. Applications can be filled out, or resumes sent to
City of Springfield
Human Resources Department
Room 018, Springfield City Hall
36 Court Street
Springfield, MA, 01103
Because some positions are governed by Civil Service Regulations, appointments may be made on a provisional basis. Preference is given to City of Springfield residents.
Equal Opportunity Employer
M/F/D/V are encouraged to apply
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